Terms

ORDER TIMELINE

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Our company handcrafts all products beforehand adding to website so you can receive all handcrafted products within 3 – 7 business days depending on locations of “ship to” address.

* CUSTOM ORDERS: would be subject to review and could take anywhere from 1 – 4 weeks aro.

Oftentimes, orders process faster than that, but we can’t guarantee a faster processing time.

Made to Order vs. Pre-Made

Check a listing carefully to understand if a product is pre-made and ready to ship or if the product is ordered before it’s handmade.

Both are handmade but the pre-made is shipment ready while the made-to-order products take anywhere from 1 – 4 weeks to be created for you.

HANDMADE DISCLAIMER

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The product(s) you receive might vary slightly from the product picture due to the nature of your product(s) being 100% handmade to order.

Care for your new product(s) by:

* Keeping in dry cool place

* Take gentle care in unscrewing the ball cap end on ALL Snake-like chains (whether it be in gold- plated or silver-plated, copper or gunmetal). DO NOT TRY AND FORCE THE END TO UNSCREW.   DO NOT try to unscrew the wrong end, which would be the end with the Lobster Claw Clasp.

* Placing JEWELRY in safe jewelry box

* Keep out of reach of small children

Your product(s) can be damaged if:

* Too much pressure is applied to jewelry

* Forcing end caps on snake like chains while unscrewing them

* Jewelry left out in the sun

* Placed or worn in water (wash machine, dishwasher, DO NOT WEAR IN SHOWER)

(as some jewelry pieces may be made with paper)

Size chart (if applicable)

Please use our size chart to prevent errors in ordering.  (Lengths of chains)

16”, 18”, 20”, 24”, 27”, 30”

Leather cording can be customized to any size.  I usually double all leather cording on chains, please specify if you would one or doubled.

Findings for chains, end caps, etc come in the following options:  

Gold-plated, silver-plated, antiqued silver, copper, antiqued copper,

27″ Stainless Steel chains are also available 

Custom orders

We always love creating new products from scratch.

Please contact us for a quote.

https://jillgehrdesign.com/contact/

Custom orders can have a lengthier processing time.

Ask us for details.

SHIPPING

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Our company ships through the following carrier

* USPS

International shipping (if applicable)

We happily support and love our international customers.

We ship all International products through [USPS].

Jill Gehr Designs is not responsible for duty or brokerage fees for international shipping.

These charges come from your country during importation of your package.

Cost calculations

We do our best to apply fair shipping costs to each order.

* We charge a low, flat shipping rate to be fair to all customers.

* We offer free shipping for orders over $100.00 nationwide with the discount code [FREESHIP]

Timeline

Selecting expedited shipping during checkout does not ensure a faster processing time. Your product may still need 2 – 4 weeks to be handmade.

RETURNS

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Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Personalized and/or customized goods are exempt from being returned unless the product arrives defective.

Additional non-returnable items:

* Gift Cards

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

* Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at jill@jillgehrdesigns.com

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at jill@jillgehrdesigns.com and send your item to: 3278 County Road O, Saukville, WI 53080.

Shipping

To return your product, you should mail your product to: 3278 County Road O, Saukville, WI 53080.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.